BigGreenEnergy

Andree and Noel Livesey

Michael,we thought you would be pleased to hear that,at a reading of 3694 for the year,we are 23%
above your estimate for the year.Considering it has been a poor year,this is really good and we are well pleased.
Liked your Christmas card, it reminded Noel of a football team's autograph sheet.By all means let us know about heat pumps.

All good wishes

Andree and Noel Livesey

David Bailey (Medical Specialists)

From: David Bailey
Sent: 14 December 2011 16:07
To: office@biggreenenergy.co.uk
Subject: solar news in gm chamber

Hi there!

Just thought you might be interested in our story about the installation you did?

See it on the front page @ www.gmchamber.co.uk

Regards

David.

Medical Specialists Company Limited

Mr & Mrs B

Sales

We benefited from an informative and low key sales presentation was. All information presented was objective and free from exaggeration. Every question was answered and backed up with figures and testimonials. Our decision to proceed was based in large part on the quality and clarity of this first meeting.

Support

Subsequent questions and changes to our requirements were professionally and speedily dealt with, either by telephone or e-mail. Questions about the specification were invariably met with 'that's included in the price Sir'. There were absolutely no hidden charges everything, but everything was included in the initial quote.

Panic!

Between our order and the installation the Government announced changes in the Feed in Tariff. Big Green Energy informed me of the changes, assured me that all matters relating to my installation were in hand and on track.

Survey

Our formal survey was most professionally done. My particular requests were agreed and planned in, no problems.

Scaffolding

Erected with due care and attention to my garden nice guys absolutely no damage or disturbance.

Installation

Due to sheer pressure of work our installation team was changed at the last minute. No matter, the new team were well up to Big Green Energy standards, nice guys polite and helpful, keeping me informed about progress throughout the installation.

Cable runs were very neatly executed throughout, even in areas not visible such as the loft. Disturbance to roof tiles was minimal and tiles were all left absolutely flat after installation of the supporting framework.

The panels look super, flat and in perfect alignment. The site was checked before and after the works and was left in spotless condition.

After sales service

The salesman contacted me after installation to check all was well and that we were satisfied.

We would recommend the company to anyone first class service throughout.

Thanks

Mrs C - Cockermouth

Please let us know about the installation?

All went quickly and well until it came to connect converter to grid and the code was missing but not BGE's fault.

Please let us know about the installers

Chris and Paul were charming and explained what they were doing. They were polite and as quiet as they could be and very apologetic about the code problem.